Frequently Asked Questions

When can I expect a response via email?

After you have sent an email or submitted a document, please allow up to 72 business hours for a response. Our goal at CIH is to get you through the process quickly and intelligently, so we will aim to get back to you sooner than you expect.

What is the most suitable immigration program for me?

In order to answer this question, we have to know more about you and evaluate your specific case. There are a variety of visas and programs available for immigration to Canada. Depending on your specific details and requirements, our experienced Regulated Canadian Immigration Consultants (RCIC) will evaluate your profile during the initial assessment process and will recommend the best immigration route suited for you and your family. Upon completion of the assessment, the RCIC will assist you with the preparation and submission of the required applications for your immigration to Canada

How can I pay for my Canadian Visa?

We accept the following payment methods:



American Express

Bank Transfer

Mobile Money (only in Africa)

Can I pay in installments?

At this time, we do not have the capacity to take payments in installments. We can only take full payments at the beginning of the service.

Do you offer a discount?

No. Our prices are standardized.

How long is the process?

Visa applications can take a long time. After all the necessary documents, forms, and applications have been submitted, the process usually takes up to 18 months, and in some cases longer. If you are applying for a visa you should always be aware of the differences between the types of visas, the Canadian immigration office that will process your application (processing times can vary greatly across Canada), and other factors that can greatly affect the process. Furthermore, please be aware that the processing time can only be estimated and can change at any time, at the sole discretion of the Canadian government.

Express Entry is an exception to the above, as the Canadian government aims to process applications much more quickly, with processing times from start to finish within six months.

Is it okay if I decide halfway through that I do not want to continue?

We do not refund any payments. We promise you a pleasant and accommodating experience. You won’t want to leave halfway through.

Ready to take the next step and work together?